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Technical Support Specialist

2 months ago

Ajax, Ontario, Canada Smartworld Infotech solutions inc. Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Smartworld Infotech Solutions Inc. This role is ideal for individuals who are passionate about delivering exceptional customer service and resolving technical issues in a timely manner.

About the Role:

  • This position involves providing technical support to users experiencing difficulties with computer systems, networks, and software applications.
  • The successful candidate will be responsible for researching and implementing solutions, providing advice and training to users, and maintaining a problems and solutions log for use by other technical support analysts.
  • You will also participate in the redesign of applications and software, supervise other technical support workers, and provide business systems, network, and Internet support to users.

Key Responsibilities:

  • Analyze user complaints and identify the root cause of the issue.
  • Research and implement solutions to resolve technical issues.
  • Provide training and guidance to users on how to use software applications and hardware devices.
  • Maintain accurate records of problems and solutions.
  • Collaborate with other technical teams to design and implement new applications and software.

Requirements:

  • Degree in Computer Science or related field.
  • At least 6 months of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary of $45,000 per year.
  • A comprehensive benefits package including health, dental, and vision insurance.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Salary: $45,000 - $55,000 per year, depending on experience.