Current jobs related to Director of Client Success - Toronto, Ontario - GroupBy

  • Director of Client Success

    3 weeks ago

    Toronto, Ontario, Canada GroupBy Full time

    Job Title: Director, Customer SuccessGroupBy is seeking a seasoned professional to join our team as a Director, Customer Success. In this role, you will be responsible for managing the success of our client implementations, collaborating with cross-functional teams to deliver industry-leading e-commerce solutions, and building strong relationships with our...

  • Director of Client Success

    3 weeks ago

    Toronto, Ontario, Canada GroupBy Full time

    Job Title: Director, Customer SuccessGroupBy is seeking a seasoned professional to join our team as a Director, Customer Success. In this role, you will be responsible for managing the success of our client implementations, collaborating with cross-functional teams to deliver industry-leading e-commerce solutions, and building strong relationships with our...

  • Director of Client Success

    2 weeks ago

    Toronto, Ontario, Canada GroupBy Full time

    Job SummaryGroupBy is seeking a seasoned Director of Client Success to join our team. As a key member of our client success organization, you will be responsible for managing the success of our client implementations. This role requires a challenging mix of account management, solution consulting, and project management. You will collaborate with every team...

  • Bilingual Client Success Director

    2 months ago

    Old Toronto, Ontario, Canada Syntrio, Inc. Full time

    Client Success Director OpportunityWe are seeking a highly skilled Client Success Director to join our team at ClearView Toronto office.This role may be remote to start due to COVID-19 restrictions.ClearView provides ethics software solutions to global enterprise clients. The Client Success team collaborates with clients and internal stakeholders to advise...

  • Bilingual Client Success Director

    2 months ago

    Old Toronto, Ontario, Canada Syntrio, Inc. Full time

    Client Success Director OpportunityWe are seeking a highly skilled Client Success Director to join our team at ClearView Toronto office.This role may be remote to start due to COVID-19 restrictions.ClearView provides ethics software solutions to global enterprise clients. The Client Success team collaborates with clients and internal stakeholders to advise...

  • Bilingual Director of Client Success

    1 month ago

    Old Toronto, Ontario, Canada Syntrio, Inc. Full time

    Job Title: Bilingual Client Success DirectorWe are seeking a highly skilled and experienced Bilingual Client Success Director to join our team at ClearView Toronto office.This role may be remote to start due to COVID-19 restrictions.ClearView provides ethics software solutions to global enterprise clients. The Client Success team works collaboratively with...

  • Bilingual Director of Client Success

    1 month ago

    Old Toronto, Ontario, Canada Syntrio, Inc. Full time

    Job Title: Bilingual Client Success DirectorWe are seeking a highly skilled and experienced Bilingual Client Success Director to join our team at ClearView Toronto office.This role may be remote to start due to COVID-19 restrictions.ClearView provides ethics software solutions to global enterprise clients. The Client Success team works collaboratively with...

  • Bilingual Client Success Director

    2 months ago

    Toronto, Ontario, Canada Syntrio, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Bilingual Client Success Director to join our team at Syntrio, Inc. in Toronto. As a key member of our leadership team, you will be responsible for managing a team of Bilingual Client Success representatives, providing training and performance monitoring, and optimizing services provided by...

  • Bilingual Client Success Director

    2 months ago

    Toronto, Ontario, Canada Syntrio, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Bilingual Client Success Director to join our team at Syntrio, Inc. in Toronto. As a key member of our leadership team, you will be responsible for managing a team of Bilingual Client Success representatives, providing training and performance monitoring, and optimizing services provided by...

  • Bilingual Client Success Director

    2 months ago

    Toronto, Ontario, Canada Syntrio, Inc. Full time

    We are seeking a highly skilled and experienced Bilingual Client Success Director to join our team at Syntrio, Inc. in Toronto.Please note that this role may be remote to start due to COVID-19 restrictions.Syntrio, Inc. provides cutting-edge software solutions to global enterprise clients. Our Client Success team works collaboratively with both clients and...

  • Bilingual Client Success Director

    2 months ago

    Toronto, Ontario, Canada Syntrio, Inc. Full time

    We are seeking a highly skilled and experienced Bilingual Client Success Director to join our team at Syntrio, Inc. in Toronto.Please note that this role may be remote to start due to COVID-19 restrictions.Syntrio, Inc. provides cutting-edge software solutions to global enterprise clients. Our Client Success team works collaboratively with both clients and...

  • Bilingual Client Success Director

    2 weeks ago

    Old Toronto, Ontario, Canada Syntrio, Inc. Full time

    We are seeking a highly skilled Bilingual Client Success Director to join our team at ClearView Toronto office.This role may be remote to start due to COVID-19 restrictions.ClearView provides ethics software solutions to global enterprise clients. The Client Success team works collaboratively with both clients and internal decision-makers to advise on best...

  • Chief Medical Director

    4 weeks ago

    Toronto, Ontario, Canada Director File Full time

    Lead Strategic Vision at Director FileWe are seeking a seasoned Executive Director to drive strategic vision and goals at Director File, a leading organization in the industry.Key Responsibilities:Develop and implement strategic plans to achieve organizational objectivesLead and manage a team of professionals to deliver high-quality resultsBuild and maintain...

  • Chief Medical Director

    4 weeks ago

    Toronto, Ontario, Canada Director File Full time

    Lead Strategic Vision at Director FileWe are seeking a seasoned Executive Director to drive strategic vision and goals at Director File, a leading organization in the industry.Key Responsibilities:Develop and implement strategic plans to achieve organizational objectivesLead and manage a team of professionals to deliver high-quality resultsBuild and maintain...

  • Senior Director of Client Solutions and Success

    2 weeks ago

    Toronto, Ontario, Canada AdsWizz Full time

    Job Title: Senior Director of Client Solutions and SuccessJob Summary:We are seeking a highly experienced and skilled Senior Director of Client Solutions and Success to lead our Canadian sales operation. As a key member of our leadership team, you will be responsible for managing a team of media service professionals and providing exceptional service to our...

  • Senior Director of Client Solutions and Success

    3 weeks ago

    Toronto, Ontario, Canada AdsWizz Full time

    Job Title: Senior Director of Client Solutions and SuccessAt SiriusXM Canada, we are seeking a highly skilled and experienced Senior Director of Client Solutions and Success to join our Media leadership team. As a key member of our team, you will be responsible for managing a team of media service professionals responsible for seamless campaign set up,...

  • Senior Director of Client Solutions and Success

    3 weeks ago

    Toronto, Ontario, Canada AdsWizz Full time

    Job Title: Senior Director of Client Solutions and SuccessAt SiriusXM Canada, we are seeking a highly skilled and experienced Senior Director of Client Solutions and Success to join our Media leadership team. As a key member of our team, you will be responsible for managing a team of media service professionals responsible for seamless campaign set up,...

  • Executive Director

    2 weeks ago

    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorWe are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve organizational...

  • Executive Director

    2 months ago

    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...

  • Executive Director

    2 months ago

    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...

Director of Client Success

2 months ago

Toronto, Ontario, Canada GroupBy Full time
About GroupBy

GroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search analytics.

Job Description

We are seeking a Director of Client Success who will collaborate with some of the world's largest brands to deliver industry-leading e-commerce solutions using GroupBy's suite of products.

Key Responsibilities
  • Manage the success of our client implementations, ensuring a seamless and hassle-free onboarding experience.
  • Develop and expand relationships within the client organization, understanding their business needs and goals.
  • Develop strategies and best practices to ensure clients receive optimal value from our services.
  • Apply a solid understanding of our technology to drive customer success and escalate product gaps or opportunities to the Product Management team.
  • Set and exceed customer expectations for project cadence and quality, acting as a steady face to our clients.
  • Escalate issues post-implementation and work with internal teams to drive resolution.
  • Combine technical knowledge with project management capabilities to create positive customer experiences.
Requirements
  • 7+ years of experience in customer success and client service delivery.
  • Previous experience managing implementations for leading enterprise brands.
  • Strong attention to detail and ability to manage multiple workstreams.
  • Experience working with the e-commerce industry, cloud-based platforms, and technical startup environments.
Why GroupBy?

We offer a hybrid work environment, a true hybrid that allows people to work from anywhere while retaining our head office in Toronto. We have a strict 'no jerks' policy, only allowing good humans to join our team. We offer competitive salary, unlimited vacation, $500 annual educational budget, and many opportunities for growth and development.