Sales Executive

3 weeks ago

Toronto, Ontario, Canada Silver Hotel Group Full time
About the Role

We are seeking a highly motivated and experienced Sales Executive to join our team at Silver Hotel Group. As a Sales Executive, you will be responsible for executing the sales strategy of our Downtown Toronto Hotel Collection, ensuring that occupancy, average daily rate, extended stay, and market share goals are achieved.

Key Responsibilities
  • Prepare proposals and contracts as required by the Regional Director of Sales, ensuring deadlines are met.
  • On behalf of the Regional Director of Sales, create inquiry/prospect booking in Delphi and alternative property booking systems.
  • Handle inquiries and ensure full attention to detail is provided.
  • Prepare corporate negotiated rate agreements and record corporate negotiated rate accounts into Delphi with monthly volume account production.
  • Complete competitive rate shop calls for all required market segments.
  • Maintain full product knowledge of portfolio competitive hotels.
  • Liaise with Brand associates and incoming leads.
  • Prepare site inspection communication and VIP notice to On-Property Sales Executives or appropriate departments for execution.
  • Distribute leads from different platforms/channels to the appropriate Seller.
  • Manage, convert, and distribute Definite business contracts to appropriate hotels.
  • Prepare daily, weekly, monthly, quarterly, and annual reports as required.
  • Manage and convert inbound sales inquiries from all channels and pass new leads developed through contacts to appropriate team members.
  • Assist in implementing promotional projects in assigned market areas to increase sales volume and profitability.
  • Organize sales blitzes by creating targeted lists, cold calls for appointments, sets appointments, and maps logistics.
  • Assist sellers with registering for trade shows and other related events; organization of flights, hotel accommodations, and/or transportation for out-of-town events.
  • Point of contact for new closed business and in-house bookings, as required.
  • Manage/update Delphi templates.
  • Act in the capacity of Regional Director of Sales in their absence.
  • Prepare and manage department expenses and annual event budgets.
  • Coordinate and perform administrative duties for Silver Hotel Group home office, including purchasing, reimbursements, coordinating home office social calendar, and managing activities.
  • Perform other reasonable job duties as requested by the Regional Director of Sales, VP of Sales & Marketing, or SHG Executive Management.
Requirements
  • Hospitality experience or comparable sales experience, hotel environment preferred.
  • Proven experience maintaining guest/client relationships.
  • A diploma or degree in Hospitality Management or Business is a definite asset.
  • Demonstrated ability to interact in a team environment with several divisions/departments.
  • Excellent communication skills (written, verbal, listening).
  • Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset.
  • Organized, results-orientated, proven time management skills, and ability to work under pressure.
  • Thrives in a fast-paced environment, maintaining composure and objectivity with guests and team members.
  • Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations.
  • Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required.
  • Must be legally authorized to work in Canada.
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional.

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

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