Financial Service Representative

1 week ago

Bathurst, New Brunswick, Canada goeasy Ltd. Full time

At goeasy Ltd., we're looking for a skilled Financial Service Representative to join our team. As a key member of our sales team, you'll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.

What's in it for you:

  • Financial Incentive plans, RRSP and Employee Share Purchase Plan matching
  • Health & Lifestyle Extended healthcare coverage, including Mental Health and on-demand virtual healthcare, 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
  • Perks Perkopolis employee discount program, REMIC Licensing is available, Employee discounts on furniture, electronics, and appliances, easyloans – employees have access to loans at lower interest rates, Tuition Assistance Program
  • Recognition Opportunities for monthly, quarterly, and semi-annual awards, Leadership development programs – over 70% internal promotion rate

Key Responsibilities:

  • Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
  • Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
  • Educate and empower customers to achieve their financial goals through building their credit
  • Capitalize on financial cross-sales and add-on products
  • Communicate the terms and conditions of our financial products
  • Review and evaluate prospective loans through financial analysis and other risk assessments
  • Manage collections activities for all past due financial accounts
  • Secure all required information to fulfill customer applications for products and services with strong attention to detail

Requirements:

  • Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
  • Must be fluently bilingual in both French and English
  • Compassionate and operate with integrity on every sale – will care deeply for our customers
  • You bring some experience in a customer-facing environment
  • Able to pass background checks (criminal, employment, and credit)

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