Customer Service Representative
2 weeks ago
We are seeking a highly motivated Guest Services Agent to join our team at TownePlace Suites Mississauga-Airport Corporate Centre, an Extended Stay Hotel conveniently located just minutes south of Toronto Pearson International Airport.
About the RoleThis is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and creating a warm and welcoming environment for our guests. As a Guest Services Agent, you will be responsible for providing top-notch service to our hotel guests, ensuring their stay with us is nothing short of outstanding.
Key Responsibilities- Maintain a positive and professional demeanor at all times with guests and colleagues;
- Ensure seamless check-in and check-out procedures, handle room assignments, and accommodate special requests whenever possible;
- Resolve guest complaints in a timely and professional manner;
- Stay up-to-date on hotel credit/cash handling policies and ensure efficient and friendly transactions;
- Collaborate with hotel departments to provide excellent guest experiences;
- Perform administrative tasks such as balancing shift paperwork and maintaining accurate records;
- Greet guests and respond to inquiries in a friendly and courteous manner;
- Previous customer service experience, preferably in a hotel front desk position;
- Excellent written and verbal communication skills;
- Basic computer skills in Word and Excel, with knowledge of Maestro's or Opera systems an asset;
- Able to work effectively in a fast-paced environment with minimal supervision;
- Friendly, energetic, and enthusiastic with a professional appearance;
- Able to work days, evenings, weekends, and/or holidays as required;
- Licenced to work in Canada;
- Competitive salary: $45,000 - $55,000 per year (depending on experience);
- Opportunity for career growth and advancement within the company;
- Comprehensive training program to help you develop your skills and knowledge;
- Fun and supportive work environment;
- Discounted hotel stays and other perks;
- Affordable benefits package including health and dental insurance;
- Access to ongoing leadership development opportunities;
- An inclusive and diverse workplace culture that values teamwork and collaboration;
Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., ranging from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our roadmap: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.
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