Guest Services Director

4 weeks ago

Whitby, Canada Silver Hotel Group Full time

Guest Services Manager

We are seeking a dynamic and results-driven Guest Services Manager to lead our front office team and drive exceptional guest experiences. As a key member of our Silver Hotel Group team, you will be responsible for developing and implementing strategies to optimize guest satisfaction, revenue opportunities, and employee engagement.

Key Responsibilities:

  • Develop and execute a comprehensive front office strategy to drive revenue growth and guest satisfaction.
  • Lead and motivate a high-performing front office team to deliver exceptional guest experiences.
  • Collaborate with other departments to ensure seamless operations and maximize revenue opportunities.
  • Monitor and analyze key performance indicators to inform business decisions and drive continuous improvement.
  • Ensure compliance with hotel policies and procedures, and maintain a culture of respect, appreciation, and fun.

What We Offer:

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including education reimbursement and RRSP matching.
  • A comprehensive training program to develop your skills and knowledge.
  • A fun and inclusive culture with regular team-building events and recognition programs.
  • Access to a range of employee discounts and perks.

Requirements:

  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Proven experience in a front office or hotel operations role, with a focus on revenue growth and guest satisfaction.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Strong knowledge of hotel operations, including front office systems and procedures.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional guest experiences.

Why Join Us:

Silver Hotel Group is a dynamic and growing company that values its employees and strives to create a culture of respect, appreciation, and fun. We offer a range of benefits and perks, including education reimbursement, RRSP matching, and access to a range of employee discounts and perks. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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