Diagnostic Imaging Systems Service Technician

4 weeks ago

Kitchener, Ontario, Canada Philips Full time
Job Summary

We are seeking a highly skilled Diagnostic Imaging Systems Service Technician to join our team. As a key member of our field service team, you will be responsible for installing, troubleshooting, and maintaining medical imaging equipment at customer sites.

Key Responsibilities
  • Provide exceptional customer service by adhering to customer entitlements and meeting commitments and arrival times to address and resolve customer needs.
  • Actively participate as a member of the regional work team and work to improve team processes and identify training gaps.
  • Perform all administrative duties within established regulatory requirements and timeframes, including timesheets, service work orders, expense reports, and other related paperwork.
  • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
  • Approximately 70% travel across the specified geography is required, with occasional overnight stays and travel by air and/or train.

Requirements
  • 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years' in electromechanical industries.
  • College diploma in electronics or equivalent combination of education and experience.
  • Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
  • Ability to work flexible hours, including overtime, weekends, and on-call rotations.

About Philips

Philips is a health technology company dedicated to improving the lives of patients and healthcare professionals. We believe that every human matters and strive to provide innovative solutions to improve healthcare outcomes.

Why Join Us?

As a Diagnostic Imaging Systems Service Technician at Philips, you will have the opportunity to work with cutting-edge technology and make a real difference in the lives of patients and healthcare professionals. You will be part of a collaborative and dynamic team that is passionate about delivering exceptional customer service and supporting the growth and development of our employees.

Compensation and Benefits

We offer a comprehensive compensation package, including a competitive salary, incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. Our benefits program includes a generous PTO, DC Pension, Flex Dollars, stock purchase plan, education reimbursement, and more.

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