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Restaurant Operations Manager

2 months ago

Richmond Hill, Ontario, Canada Wendy's Restaurant Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Wendy's Restaurant. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities:
  • Evaluate daily operations to ensure efficiency and effectiveness
  • Monitor staff performance and provide coaching and feedback to improve performance
  • Recruit, train, and develop a high-performing team
  • Set staff work schedules and ensure adequate staffing levels
  • Determine the type of services to be offered and implement operational procedures
  • Conduct performance reviews and provide feedback to employees
  • Cost products and services to ensure profitability
  • Organize and maintain inventory to ensure efficient use of resources
  • Ensure health and safety regulations are followed to maintain a safe working environment
  • Negotiate arrangements with suppliers for food and other supplies
  • Participate in marketing plans and implementation to drive sales and revenue growth
  • Address customer complaints or concerns in a professional and courteous manner
  • Provide exceptional customer service to ensure customer satisfaction
  • Plan, organize, direct, control, and evaluate daily operations to achieve business objectives
Requirements:
  • 1-2 years of experience in a restaurant management role
  • Proven track record of success in managing a high-volume restaurant
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and make decisions quickly
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a team environment
  • High school diploma or equivalent required; degree in hospitality or related field preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Recognition and rewards for outstanding performance
  • A dynamic and supportive work environment