Restaurant Operations Manager

4 weeks ago

Richmond Hill, Ontario, Canada Wendy's Restaurant Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Wendy's Restaurant. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities:
  • Leadership: Lead and manage a team of more than 20 employees, providing guidance and support to ensure that they are meeting their job responsibilities.
  • Operations: Oversee the day-to-day operations of the restaurant, including managing inventory, controlling costs, and ensuring that health and safety regulations are followed.
  • Customer Service: Ensure that our customers receive exceptional service, responding to their complaints and concerns in a timely and professional manner.
  • Marketing: Participate in marketing plans and implementation, helping to promote our brand and increase sales.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a restaurant management role.
  • Skills: Excellent leadership and communication skills, with the ability to work in a fast-paced environment and make decisions quickly.
Work Environment:

Our restaurant is a fast-paced environment with tight deadlines and a large workload. You will be required to work under pressure and make decisions quickly to ensure that our customers receive exceptional service.

Personal Suitability:
  • Accurate: You must be accurate and detail-oriented, with the ability to manage multiple tasks and priorities.
  • Client Focus: You must be able to provide excellent customer service, responding to their complaints and concerns in a timely and professional manner.
  • Dependability: You must be reliable and dependable, with the ability to work independently and as part of a team.
  • Efficient Interpersonal Skills: You must be able to communicate effectively with our customers, employees, and suppliers.
Government Programs:
  • Recognized Employer: We are a recognized employer, offering a competitive salary and benefits package.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 35 hours per week.

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