Restaurant Operations Lead

4 weeks ago

Sherwood Park, Alberta, Canada TIM HORTONS Full time
  • About this role: We are seeking a highly skilled Restaurant Manager to join our team at Tim Hortons. As a Restaurant Manager, you will be responsible for overseeing the day-to-day operations of a Tim Hortons restaurant, ensuring that all aspects of the restaurant are running smoothly and efficiently.
  • Key Responsibilities:
    • Conduct Performance Reviews: Regularly evaluate the performance of team members and provide feedback to help them improve.
    • Organize and Maintain Inventory: Ensure that the restaurant has the necessary supplies and inventory to meet customer demands.
    • Ensure Health and Safety Regulations are Followed: Maintain a safe and healthy work environment for all team members and customers.
    • Participate in Marketing Plans and Implementation: Collaborate with the marketing team to develop and implement marketing strategies to increase sales and customer engagement.
    • Leading/Instructing Individuals: Provide guidance and support to team members to help them improve their skills and performance.
    • Address Customers' Complaints or Concerns: Respond promptly and professionally to customer complaints and concerns.
    • Provide Customer Service: Ensure that all customers receive excellent service and are satisfied with their experience.
    • Manage Events: Coordinate and execute events such as promotions, grand openings, and other activities to drive sales and customer engagement.
    • Plan, Organize, Direct, Control and Evaluate Daily Operations: Oversee the day-to-day operations of the restaurant, including managing staff, inventory, and customer service.
  • Requirements:
    • 11-15 people supervision: Manage a team of 11-15 people to ensure that they are working efficiently and effectively.
    • 2 years to less than 3 years of experience: Have at least 2 years of experience in a restaurant management role.
    • Health benefits: We offer a comprehensive health benefits package, including dental plan and paramedical services coverage.
    • Support for persons with disabilities: We provide awareness training to employees to create a welcoming work environment for persons with disabilities.
    • Support for newcomers and refugees: We support social and labour market integration of newcomers and/or refugees through language training, skills training, and mentorship programs.
    • Support for youths: We offer on-the-job training tailored to youth to help them develop their skills and gain work experience.
    • Support for Veterans: We offer mentorship, coaching, and/or networking opportunities for Veterans to help them transition to civilian life.
    • Support for Indigenous people: We provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
    • Support for mature workers: We apply hiring policies that discourage age discrimination.
    • Supports for visible minorities: We apply hiring policies that discourage discrimination against members of visible minorities.
    • Durée de l'emploi: Permanent: This is a permanent, full-time position.
    • Langue de travail: Anglais: English is the primary language of communication in this role.
    • Heures de travail: 35 hours per week: This role requires 35 hours of work per week.

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