Optical Retail Leader

2 days ago


Waterloo, Ontario, Canada EssilorLuxottica Full time

Job Title: Store Manager



The Store Manager is a key leadership role within LensCrafters, responsible for delivering exceptional customer experiences and driving business results. As a Store Manager, you will lead a team of opticians, sales consultants, and other retail staff to achieve sales targets, manage store operations, and maintain high standards of customer service.



Key Responsibilities


  • Manage store operations, including inventory management, visual merchandising, and store maintenance
  • Lead a team of retail staff, providing coaching, training, and development opportunities to enhance their skills and performance
  • Implement sales strategies and promotions to drive sales growth and meet targets
  • Monitor and analyze store performance, identifying areas for improvement and implementing changes to achieve business objectives
  • Develop and maintain strong relationships with customers, doctors, and other stakeholders to build loyalty and drive business growth
  • Ensure compliance with company policies, procedures, and standards, including safety and security protocols


Requirements


  • 4+ years of management/supervisory experience in retail or a related field
  • Comprehensive knowledge of operations, processes, and business implications
  • Strong influencing and negotiating skills, with the ability to build and maintain relationships with customers, staff, and other stakeholders
  • Team building and management skills, with the ability to coach, train, and develop staff to achieve business objectives
  • Knowledge of current optical theory and merchandise, with the ability to communicate effectively with customers and staff
  • Strong basic math skills, with the ability to manage cash, inventory, and other store operations
  • Sales skills, with the ability to achieve sales targets and meet customer needs
  • Familiarity with cash registers, computers, and other retail technology
  • Ability to manage time under aggressive deadlines, with the ability to prioritize tasks and meet business objectives


Preferred Qualifications:




  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen, including detailed knowledge of LC Dashboard


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