Mountain Experience Coordinator

1 week ago

Stony Plain, Canada CMH Heli-Skiing Full time
Representative, Inside Sales

CMH Heli-Skiing & Summer Adventures is seeking a highly skilled Representative, Inside Sales to join our team. As a key member of our sales team, you will play a critical role in assisting potential guests in identifying the CMH trips best suited to them.

Key Responsibilities:
  • Provide exceptional customer service to prospective guests, guiding them through the sales process from initial interest to booking their trip.
  • Expertly handle incoming interest from prospective guests via phone, email, or web inquiry, demonstrating a deep understanding of our business and its value proposition.
  • Utilize outbound call campaigns to re-engage past customers, keeping them informed of changes, new products, and company announcements.
  • Support the implementation of CMH health and safety initiatives, as well as sustainability initiatives.
  • Train, participate in, and provide support during emergency response situations, as required.
  • Support guests and employees in the field program during area visits, as needed.
Requirements:
  • Post-secondary education in a related field.
  • 1-2 years of experience in a professional office setting, preferably in sales or guest services.
  • Experience in the ski industry is an asset.
Competencies, Knowledge, Skills, Abilities, and Other Qualities:
  • Demonstrates integrity, discretion, and problem-solving skills.
  • Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.
  • Able to communicate effectively over the phone, in-person, and in written communication.
  • Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
  • Proven ability to maintain confidentiality and professional working relationships with peers.
  • Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
  • Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
  • Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
  • Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
  • Sees projects through to completion, including follow-up on any identified issues.
  • Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
  • Effectively prioritizes tasks, responsibilities, and goals, using goals to guide actions and create detailed action plans.
Working Conditions:
  • Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.
  • This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.
Benefits and Perks:
  • Health and dental benefits after 90-day probationary period.
  • Group Savings Plan eligibility after the 90-day probationary period.
  • Paid personal/sick and vacation days.
  • Opportunities to heli-hike and heli-ski, as available.

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