Lead Retail Operations Manager
7 days ago
About the Job
We are seeking a skilled and motivated Lead Retail Operations Manager to join our team at Levi Strauss & Co.
The ideal candidate will have progressive retail leadership experience, excellent communication and problem-solving skills, and a passion for delivering exceptional customer experiences.
As a key member of our store management team, you will be responsible for driving sales growth, improving operational efficiency, and ensuring that our customers receive outstanding service.
About the Role
- Create a high-energy store environment by engaging customers and modeling excellent service behaviors to other associates.
- Supervise and provide coaching on sales training processes to ensure the highest level of service and sales.
- Proactively resolve consumer concerns in a manner consistent with company policy and with customer satisfaction in mind.
- Participate in training programs for new hires and current employees on LS&CO culture, product knowledge, and service practices.
- Partner with store management to set expectations, coach, and contribute to an environment that encourages engagement, retention, and talent development.
- Efficiently handle cash handling and merchandise operations while maintaining standards.
- Work with the Store Manager and Associate Manager to flex store business strategies and meet or exceed established store and individual sales goals.
- Comply with all LS&Co policies, procedures, and programs, and follow directives from store management.
About You
- You enjoy being busy and juggling multiple tasks in a fast-paced environment.
- You are a collaborative role model who exhibits behaviors aligned with our company culture of inclusion and belonging.
- You are a self-starter with a growth mindset and enjoy learning new tools and adapting to new initiatives.
- You have progressive retail leadership experience and proven skills in supervising, coaching, and training.
- You are able to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
Salary Estimate
$45,000 - $55,000 per year, depending on experience.
Benefits
- 401(k) match: $1.25 for every $1.00 contributed up to 6% of pay saved.
- Five hours of paid volunteer time per month with nonprofit organizations.
- Product discount of 60% off regular-price merchandise.
- Paid Family Leave.
Location
Halton Hills, ON, Canada.
Type
Part-time position.
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