Field Service Technician

4 weeks ago

Fort McMurray, Canada Motor Coach Industries Full time
Job Title: Field Service Technician

MCI is North America's public and private market motor coach leader. Our products include the luxury J-Series, the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGETM and MCI D45 CRT LE CHARGETM. We also provide maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy.

Job Summary:

We are seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will play a crucial role in maintaining and repairing our diverse fleet. You will ensure that our buses, from diesel engines to electric drivetrains, operate at their peak performance.

Key Responsibilities:

  • Diagnose and repair diesel engines and electric drivetrains.
  • Perform drive line component maintenance, including transmissions and differentials.
  • Maintain and repair engine and body accessories, including HVAC systems and suspension components.
  • Conduct thorough inspections and repairs of braking systems and electrical systems.
  • Perform installations and repairs of seating, steering components, and glass.
  • Investigate, identify, and report product issues, including with supplier components.
  • Recommend course of action to solve problems with respective departments.
  • Assist with controlled testing of components and installations as asked by Management, TSS or Engineering groups.
  • Stay up to date with training on pertinent systems in our vehicle to perform top level OEM support of any coach or vendor components.
  • Identify and provide suggestions on how to improve the information in technical bulletins, Maintenance, and any other Tech publications.
  • Resolve customer problems or complaints effectively and in a timely manner for mutual customer and our company's benefit.
  • Work special assignments as required.

Requirements:

  • Technical Expertise: Experience with diesel engines, driveline components, electrical systems, and electric vehicle maintenance. Familiarity with diagnostic devices such as DDEC, ATEC readers, and equipment diagnostics (e.g., Cummins Insite, DDDL, Allison DOC, Wabco Toolbox, Bendix ACOM).
  • Tool Proficiency: Proficiency with shop tools, diagnostic devices, and equipment for assembly and repairs.
  • Travel Requirement: Willingness to travel 50% of the time, with a valid passport required.
  • Safety and Precision: Strong understanding of safety practices and effective use of personal protective equipment.

Why Work with Us:

  • Competitive Wages.
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.

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