Customer Support Representative

6 days ago


Pickering, Ontario, Canada goeasy Full time

We are seeking a highly skilled Customer Support Representative to join our team at goeasy Ltd., a leading Canadian company providing non-prime leasing and lending services. As a key member of our customer support team, you will play a critical role in ensuring exceptional customer experiences.

Responsibilities:

  • Promptly respond to customer inquiries via phone or email, providing solutions and excellent service
  • Strive for first call resolution to ensure the best customer experience
  • Identify customer needs and recommend suitable products or services
  • Process account modifications and requests related to payments, credits, etc.
  • Provide feedback to other departments to enhance sales, marketing, and business processes

Requirements:

  • Excellent communication skills in English and French
  • Customer Service experience is an asset
  • Empathy, compassion, and integrity - genuinely care for customers
  • Able to multitask, adapt to change in a fast-paced environment, and work independently
  • Strong written and oral communication skills with the ability to create memorable customer experiences
  • Proficient in Microsoft Office software (Excel, Word, and Outlook) and able to learn new software programs
  • Ability to work full-time in our office in Pickering, ON

Schedule: Tuesday to Friday (11:30am to 8pm) & Saturday (9-5:30pm)

About Us:

At goeasy Ltd., we value diversity, inclusion, and equal opportunity employment. We believe that our employees' diverse perspectives and backgrounds contribute to our success. As an equal opportunity employer, we strive to provide accommodations for applicants upon request during any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

Benefits:

  • Competitive salary: $55,000 - $65,000 per year
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for growth and advancement within the company

Other Opportunities:

We offer a comprehensive compensation package including benefits and perks to support your well-being and success in your role. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications outlined above, we encourage you to apply.



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