Regional Operations Manager

5 days ago

Ajax, Ontario, Canada AIM KENNY U-PULL Full time

About AIM Kenny U-Pull

AIM Kenny U-Pull is a leading provider of used vehicle recycling services, with a strong presence in Quebec, Ontario, New Brunswick, and Nova Scotia. Our company takes pride in giving used vehicles a second life, and our 25 auto recycling yards are backed by a team of passionate employees who are dedicated to reinventing the market for used cars and promoting a greener environment.

Job Summary

The Regional Operations Manager will be responsible for overseeing the operations of multiple locations within a designated region. This role involves ensuring that all branches meet operational standards, achieve financial targets, and deliver exceptional customer service. The successful candidate will lead and support Branch Managers, drive operational efficiency, and implement strategic initiatives to enhance performance and growth.

Key Responsibilities:

  1. Operational Management:
    • Oversee daily operations of multiple AIM Kenny U-Pull locations within the district.
    • Ensure all locations adhere to company policies, procedures, and standards.
    • Monitor key performance indicators (KPIs) and implement action plans to achieve targets.
    • Conduct regular site visits to assess operations, identify areas for improvement, and ensure compliance with safety and environmental regulations.
  2. Team Leadership:
    • Lead, mentor, and support Branch Managers to ensure effective management and development of their teams.
    • Foster a positive and productive work environment that encourages teamwork, accountability, and continuous improvement.
    • Conduct performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge.
  3. Financial Management:
    • Develop and manage budgets for each location within the district.
    • Analyze financial reports, identify trends, and implement strategies to increase profitability and reduce costs.
    • Ensure accurate inventory management and optimize stock levels to meet customer demand.
  4. Customer Service:
    • Ensure all locations deliver exceptional customer service and maintain high customer satisfaction levels.
    • Address and resolve customer complaints and issues in a timely and effective manner.
    • Implement customer feedback mechanisms to continuously improve service quality.
  5. Strategic Planning:
    • Collaborate with stakeholders to develop and execute district business plans and strategies.
    • Identify market opportunities and implement initiatives to drive growth and expand market share.
    • Monitor industry trends and competitor activities to stay ahead of market developments.
  6. Compliance and Safety:
    • Ensure all locations comply with health, safety, and environmental regulations.
    • Promote a culture of safety and implement programs to minimize workplace hazards.
    • Conduct regular audits to ensure adherence to compliance standards and address any non-compliance issues promptly.

Requirements

  • Proven experience as a Regional Manager or similar senior management role, preferably in the retail or automotive industry.
  • Strong leadership and team management skills with the ability to motivate and inspire others.
  • Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Ability to travel within the district as required (70% of time on the road).
  • Bachelor's degree in Business Administration, Management, or a related field is preferred.

Personal Attributes:

  • Leadership: Demonstrates strong leadership qualities and can effectively lead and manage teams.
  • Strategic Thinker: Capable of developing and implementing strategies to achieve business objectives.
  • Results-Oriented: Focused on achieving targets and driving continuous improvement.
  • Customer-Focused: Committed to delivering exceptional customer service and enhancing customer satisfaction.
  • Adaptable: Flexible and able to adapt to changing business needs and market conditions.

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