Regional Operations Manager

3 days ago

Ajax, Ontario, Canada Kennyupull Full time
Job Summary

We are seeking a highly skilled and experienced Regional Manager to oversee the operations of multiple locations within a designated region. As a key member of our leadership team, you will be responsible for ensuring that all branches meet operational standards, achieve financial targets, and deliver exceptional customer service.

Key Responsibilities
  • Operational Management
    • Oversee daily operations of multiple Kenny U-Pull locations within the district.
    • Ensure all locations adhere to company policies, procedures, and standards.
    • Monitor key performance indicators (KPIs) and implement action plans to achieve targets.
    • Conduct regular site visits to assess operations, identify areas for improvement, and ensure compliance with safety and environmental regulations.
    • Lead, mentor, and support Branch Managers to ensure effective management and development of their teams.
    • Foster a positive and productive work environment that encourages teamwork, accountability, and continuous improvement.
    • Conduct performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge.
    • Develop and manage budgets for each location within the district.
    • Analyze financial reports, identify trends, and implement strategies to increase profitability and reduce costs.
    • Ensure accurate inventory management and optimize stock levels to meet customer demand.
  • Customer Service
    • Ensure all locations deliver exceptional customer service and maintain high customer satisfaction levels.
    • Address and resolve customer complaints and issues in a timely and effective manner.
    • Implement customer feedback mechanisms to continuously improve service quality.
  • Strategic Planning
    • Collaborate with stakeholders to develop and execute district business plans and strategies.
    • Identify market opportunities and implement initiatives to drive growth and expand market share.
    • Monitor industry trends and competitor activities to stay ahead of market developments.
  • Compliance and Safety
    • Ensure all locations comply with health, safety, and environmental regulations.
    • Promote a culture of safety and implement programs to minimize workplace hazards.
    • Conduct regular audits to ensure adherence to compliance standards and address any non-compliance issues promptly.
Requirements
  • Proven experience as a Regional Manager or similar senior management role, preferably in the retail or automotive industry.
  • Strong leadership and team management skills with the ability to motivate and inspire others.
  • Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Ability to travel within the district as required (70% of time on the road).
  • Bachelor's degree in Business Administration, Management, or a related field is preferred.
Personal Attributes
  • Leadership: Demonstrates strong leadership qualities and can effectively lead and manage teams.
  • Strategic Thinker: Capable of developing and implementing strategies to achieve business objectives.
  • Results-Oriented: Focused on achieving targets and driving continuous improvement.
  • Customer-Focused: Committed to delivering exceptional customer service and enhancing customer satisfaction.
  • Adaptable: Flexible and able to adapt to changing business needs and market conditions.

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