Regional Operations Manager
3 days ago
Job Title: Regional Operations Manager
Job Summary:
We are seeking a highly experienced Regional Operations Manager to oversee the operations of multiple locations within a designated region. As a key member of our leadership team, you will be responsible for ensuring that all branches meet operational standards, achieve financial targets, and deliver exceptional customer service.
Key Responsibilities:
- Operational Management:
- Oversee daily operations of multiple Kenny U-Pull locations within the district.
- Ensure all locations adhere to company policies, procedures, and standards.
- Monitor key performance indicators (KPIs) and implement action plans to achieve targets.
- Conduct regular site visits to assess operations, identify areas for improvement, and ensure compliance with safety and environmental regulations.
- Lead, mentor, and support Branch Managers to ensure effective management and development of their teams.
- Foster a positive and productive work environment that encourages teamwork, accountability, and continuous improvement.
- Conduct performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge.
- Develop and manage budgets for each location within the district.
- Analyze financial reports, identify trends, and implement strategies to increase profitability and reduce costs.
- Ensure accurate inventory management and optimize stock levels to meet customer demand.
- Customer Service:
- Ensure all locations deliver exceptional customer service and maintain high customer satisfaction levels.
- Address and resolve customer complaints and issues in a timely and effective manner.
- Implement customer feedback mechanisms to continuously improve service quality.
- Strategic Planning:
- Collaborate with stakeholders to develop and execute district business plans and strategies.
- Identify market opportunities and implement initiatives to drive growth and expand market share.
- Monitor industry trends and competitor activities to stay ahead of market developments.
- Compliance and Safety:
- Ensure all locations comply with health, safety, and environmental regulations.
- Promote a culture of safety and implement programs to minimize workplace hazards.
- Conduct regular audits to ensure adherence to compliance standards and address any non-compliance issues promptly.
Qualifications:
- Proven experience as a Regional Manager or similar senior management role, preferably in the retail or automotive industry.
- Strong leadership and team management skills with the ability to motivate and inspire others.
- Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to travel within the district as required (70% of time on the road).
- Bachelor's degree in Business Administration, Management, or a related field is preferred.
Personal Attributes:
- Leadership: Demonstrates strong leadership qualities and can effectively lead and manage teams.
- Strategic Thinker: Capable of developing and implementing strategies to achieve business objectives.
- Results-Oriented: Focused on achieving targets and driving continuous improvement.
- Customer-Focused: Committed to delivering exceptional customer service and enhancing customer satisfaction.
- Adaptable: Flexible and able to adapt to changing business needs and market conditions.
What We Offer:
- A competitive salary and semi-annual bonus.
- Vacation, benefits, and RRSP matching program.
- 24/7 access to virtual health care.
- Exclusive discounts on parts from any Kenny U-Pull yard.
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