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Customer Service Representative

2 months ago

Whistler, British Columbia, Canada Vacasa Full time

About the Role

Vacasa is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Specialist. As a key member of our local management office, you will be the first point of contact for our guests, vendors, and owners, providing exceptional service and support to ensure a seamless experience.

Key Responsibilities

  • Provide personalized attention to guests and owners, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with the creation and delegation of maintenance and housekeeping tickets, ensuring timely completion and high-quality results.
  • Verify unit availability to facilitate scheduling vendor or realtor visits, ensuring efficient use of resources.
  • Meet and maintain Vacasa standards and metrics, including guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
  • Build and maintain business relationships with internal support teams, fostering open communication and collaboration.

Requirements

  • Technical computer skills, including proficiency in hardware and software applications.
  • Professional communication skills, including email, phone calls, video calls, and texts.
  • Ability to work well under pressure in a fast-paced environment, with excellent time management and organizational skills.
  • Highly responsive and reliable, with a strong attention to detail and ability to multitask.
  • Prior housekeeping experience a plus, with a willingness to learn and adapt to new situations.

What We Offer

  • Competitive hourly rate, with opportunities for advancement and professional growth.
  • Comprehensive benefits package, including health, dental, and vision insurance, 401K retirement savings plan, and flexible vacation time.
  • Employee discounts and perks, including equipment and software tools to support your success.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.