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Food and Beverage Supervisor

2 months ago

Montreal, Quebec, Canada Four Seasons Hotels Ltd Full time
About the Role

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Four Seasons Hotel Montreal. As a key member of our Food and Beverage division, you will be responsible for providing exceptional service to our guests and ensuring that our high standards of quality and hygiene are maintained.

Key Responsibilities
  • Assist the Food and Beverage management team in maintaining high standards of hygiene, service, and daily management of the teams.
  • Ensure that all guests receive service in accordance with standards established by management.
  • Encourage good cooperation between all departments, particularly with the kitchen.
  • Maintain a high standard of personal hygiene and general appearance, both personally and with members of the food & beverage team according to hotel standards.
  • Control the equipment within the food & beverage division and organize the set-up and general cleanliness of the premises.
  • Help and organize departmental meetings.
  • Assist in the supervision of the operation of the service and take prompt and appropriate measures to correct any deficiencies.
  • Help organize training sessions and ensure the quality of departmental training.
  • Maintain a good account when handling money and be mindful of security.
  • Have a good knowledge of the Micros system.
  • Assist clients in emergency situations.
  • Quickly assess guests' needs and offer appropriate services.
  • Remain calm even in unusual situations.
  • Deal effectively with guests' complaints and comments. Inform the department manager of any particular situation.
  • Project a positive, professional, and friendly image for guests and employees.
  • Ensure that safety and hygiene standards are respected and maintained at all times.
  • Support departmental managers in staffing and developing schedules to meet business needs and expected occupancy rates.
  • Ensure effective communication between all employees of the department.
  • Help develop new ideas and services for the department.
  • Assist departmental managers in the day-to-day management of the department, involving full operational assistance according to the needs of the department.
  • Carry out all other tasks or projects assigned by management.
Requirements
  • Be able to communicate in English and French, orally and in writing.
  • Have an excellent resistance to stress and manage it in a positive and effective way.
  • Be comfortable in a fast-paced environment.
  • Demonstrate a very good team spirit.
  • Interest and ability to provide unparalleled service to our internal and external customers and suppliers.
  • Have good interpersonal skills to meet the expectations of a high-end clientele.
  • Maintain a professional appearance and conduct oneself in a mature manner and with integrity at all times, including performances outside the hotel.
  • Attention to detail and ability to multitask in a dynamic environment.
  • Standing/walking, crouching, kneeling several times during the day.
  • Carry and move loads of variable weight while respecting appropriate gestures and postures.
  • Be organized, meticulous, and resourceful.
  • Show creativity and initiative.
  • Good computer skills, including working knowledge of MS Word, Excel, and Outlook.
  • Previous experience in a similar position is an asset.
  • College diploma in hotel management or related field is an asset.
  • Must be available to work days, nights, and weekends as required.
What We Offer
  • Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.) after probationary period.
  • Discounts at MARCUS Restaurant and our 5-Star Spa.
  • Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room (Café 1440).
  • Retirement plan with employer contribution.
  • Paid time off; vacation days and 2 additional floating holidays per year.
  • Excellent training and development program.
  • Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected under provincial or federal laws.