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IT Support Specialist
2 months ago
About the Role
The IT Admin - FST is a key member of the Paper Excellence team, responsible for providing technical support and maintenance of computer systems and networks in a large enterprise environment. This role requires a high level of technical expertise, problem-solving skills, and ability to work independently with minimal supervision.
Key Responsibilities
- Provide first-line technical support for users, including remote and local assistance with IT issues and problems.
- Monitor and maintain computer systems, networks, and related infrastructure to ensure optimal performance and security.
- Collaborate with IT Supervisor - LSC and team members to identify and resolve technical issues.
- Implement and maintain IT cybersecurity standards and best practices to protect the business network.
- Coordinate and support activities assigned by the Service Desk or other internal IT teams or projects.
- Exercise independent judgment to identify and determine solutions to technical problems.
- Participate in on-call rotation to provide 24/7 support for the site.
- Lead and manage small local technology projects.
- Assist less experienced peers on ticket resolution and troubleshooting as needed.
- Perform and/or help support Tier 1 & 2 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.
- Perform and/or help support Tier 1 & 2 IMAC (installs, moves, adds, changes) services, including hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, Laptops, Printers, Wireless Handhelds, etc. in the corporate environment.
- Make recommendations for break-fix solutions/repair or rebuild systems to appropriate specifications.
- Provide assistance and guidance to other Business / IT teams as required.
Requirements
Abilities Required
- Strong knowledge and understanding of IT networking concepts.
- Practical knowledge of asset management, software asset licensing and compliance and support agreements for IT-related equipment in the business network.
- Ability to learn and assimilate new technologies quickly.
- Ability to lift and/or move up to 40 pounds such as switches, routers, servers and computers.
- Off-hours availability coordination with other IT staff members.
- Travel to different locations, as needed.
Personal Skills Required
- Demonstrated ability to manage and organize heavy workloads.
- Ability and desire to learn independently as well as in a team.
- Proven problem-solving and investigative skills.
- Demonstrated ability to communicate effectively both in writing and verbally.
- Ability to keep track of numerous, detail-intensive, interdependent tasks and ensure their accurate completion.
Technical Skills Required
- 5 years' experience in Active Directory Management best practices.
- Advanced level of knowledge of various Physical Network Components (LAN/WAN, TCP/IP, IP Address, Backup Power, Cabling Management, etc.).
- 5 years' experience with system monitoring, assessment and reporting tools.
- 5 years' experience and proficiency with common operating systems (Windows 10/11), Microsoft Office and Office 365.
- 5 years' work experience in related technology field with bachelor's degree in information technology or related field.
Additional Requirements
The IT Admin - FST candidate must meet or exceed the skillsets of an IT Technician in order to be a qualified candidate.
Compensation
The salary for this position is CAD $63,000 per year. Salary will be commensurate with ability, experience, and education.