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Bilingual Healthcare Advocate

1 week ago

Toronto, Ontario, Canada BioScript Solutions group Full time
About the Role

The Bilingual Healthcare Advocate will play a critical role in supporting patients and their families through the reimbursement process. This position requires exceptional communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Act as a liaison between patients, healthcare professionals, and insurance companies to resolve reimbursement issues.
  • Research and analyze complex reimbursement scenarios to identify optimal solutions.
  • Develop and maintain strong relationships with healthcare providers to ensure seamless patient care.
  • Provide exceptional customer service to patients and their families, addressing concerns and resolving issues in a timely and professional manner.
Requirements:
  • Bachelor's degree in a related field, such as healthcare administration or business.
  • Minimum 2 years' experience in a customer-facing role, preferably in the healthcare industry.
  • Proven ability to work effectively in a team environment and prioritize multiple tasks and deadlines.