Hardlines Department Lead
2 months ago
About the Role:
Golf Town is seeking a highly skilled and experienced Department Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence in the Hardlines Department.
Key Responsibilities:
- Oversee customer service, sales, merchandise processing, and operational functions in the Hardlines Department.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase operational efficiency.
- Lead and manage a team of sales associates to achieve sales targets, provide excellent customer service, and maintain a high level of merchandise presentation.
- Ensure accurate and timely completion of price changes, price identification, and merchandise setup and signage.
- Monitor and control inventory levels, manage stockroom operations, and ensure smooth flow of merchandise from stockroom to sales floor.
- Develop and maintain strong relationships with vendors, suppliers, and other stakeholders to ensure timely delivery of merchandise and optimal pricing.
- Stay up-to-date with market trends, new products, and competitor activity to ensure Golf Town remains competitive and innovative.
- Participate in annual performance evaluations, provide coaching and feedback to team members, and develop succession plans to ensure continuity.
- Collaborate with other departments, such as marketing and visual merchandising, to ensure alignment and effective execution of company initiatives.
- Ensure compliance with company policies, procedures, and standards, including safety, loss prevention, and cash handling procedures.
Requirements:
- 1-3 years of experience in a retail environment or equivalent relevant experience, with previous management experience preferred.
- Previous experience in a golf environment, with a strong understanding of golf equipment, apparel, and accessories.
- Advanced proficiency in MS Word, Excel, PowerPoint, Outlook, and Internet.
- Strong communication, leadership, and interpersonal skills, with the ability to adapt to meet a wide range of customer needs.
- Detail-oriented and strong attention to customer service, with a focus on delivering exceptional customer experiences.
- Prior merchandising and planning responsibility, with the ability to execute company standards successfully.
What We Offer:
- A significant role in our team, with opportunities for professional development and career growth.
- A supportive team environment, with a focus on collaboration, innovation, and customer satisfaction.
- Full PGA of Canada reimbursement, with opportunities to participate in our Players Package program.
- Flexible working hours, with a full three weeks' vacation allowance.
- Opportunities for professional development and career growth, with a comprehensive benefits package and performance bonuses.
- Our incredible discounts at Golf Town, Sporting Life, and Team Town Sports, with the ability to share with friends and family.
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