Banking Services Representative

3 weeks ago

Moncton, New Brunswick, Canada NBC Full time
Job Summary

We are seeking a highly skilled Banking Services Representative to join our team at NBC. As a Banking Services Representative, you will be responsible for providing exceptional client service and support to our customers.

Key Responsibilities
  • Greet clients and answer questions in a friendly and professional manner.
  • Help clients use our banking applications and ABMs to manage their finances.
  • Listen to clients' needs and resolve situations that may be complex.
  • Give advice and offer transaction solutions for Personal Banking clients.
  • Demonstrate the ability to build lasting business relationships.
  • Ensure client satisfaction and engagement.
  • Refer clients to specialist colleagues for their specific needs.
  • Ensure adherence to compliance and risk management rules.
About the Role

This is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Requirements
  • Hold a college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations.
What We Offer

In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.
About NBC

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

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