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Operations Analyst II
1 month ago
We are seeking a highly skilled Operations Analyst II to join our team at TD. As an Operations Analyst II, you will play a key role in supporting the timely and accurate completion of business processes and procedures.
Key Responsibilities- Execute complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.
- Identify, document, and investigate processes and exceptions arising from transactions and processes beyond first-level operations service delivery.
- Coordinate with partners on key initiatives and may act as a project lead or subject matter expert for small-scale projects or initiatives.
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue.
- Identify opportunities to improve service delivery and provide accurate and thorough analysis of key process drivers.
- Support partners with both inbound and outbound requests from various channels and maintain working relationships with customers.
- Contribute to the production of consolidated or aggregated reporting as appropriate.
- Undergraduate degree or college diploma.
- 3+ years of relevant experience.
TD offers a wide range of financial products and services to individuals, businesses, governments, and institutions. Our global compensation program reflects our commitment to helping our colleagues and their families achieve their mental, physical, and financial well-being.
We are proud to offer a diverse and inclusive work environment that supports a fair, positive, and equitable environment for all employees.
