Housekeeping Coordinator
4 weeks ago
POSITION SUMMARY
As a key member of the Housekeeping team, you will be responsible for ensuring the cleanliness and maintenance of guest rooms. This includes running sold room reports, verifying room status, and determining discrepant rooms. You will also prioritize room cleaning, update the status of departing guest rooms, and assist Housekeeping management in managing daily activities.
Responsibilities
- Run sold room reports and verify room status
- Determine discrepant rooms and prioritize room cleaning
- Update the status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms with the Front Desk
- Prepare and distribute room assignments to Housekeeping staff
- Record, monitor, and update the list of 'Do Not Disturb' rooms
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list
- Complete required Housekeeping paperwork
Requirements
- Follow all company and safety and security policies and procedures
- Report any maintenance problems, safety hazards, accidents, or injuries
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests' service needs
- Thank guests with genuine appreciation
- Ensure adherence to quality expectations and standards
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Enter and locate work-related information using computers
Preferred Qualifications
- Education: High school diploma or equivalent
- Related Work Experience: At least 1 year of related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Equal Opportunity Employer
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Accommodations
The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation. We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application, or an interview, please call 905-366-5227 or email
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