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Customer Service Specialist
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Front Counter Sales Representative at Kal Tire. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to inquiries, and promoting product knowledge.
Key Responsibilities
- Provide outstanding customer service skills with a genuine desire to deliver excellent customer experiences.
- Greet and direct customers with a professional and enthusiastic attitude to achieve positive outcomes.
- Answer incoming calls while handling customers inquiries, concerns, or questions.
- Proven ability in an inside sale and/or counter sales environment; can provide product knowledge information to customers in a confident and friendly manner.
- Ability to provide detailed pricing terms and prepare and present customer quotes.
- Efficient and detail-oriented data entry skills are required to enter appointments and orders into POS/internal systems.
Requirements and Qualifications
- You are interested in the automotive industry and like working within a high-energy, fast-paced team environment.
- You have exceptional customer service skills.
- You have 2 years of experience in customer service, counter or inside sales roles (preferred).
- You have a demonstrated understanding of the automotive/related industry, and an aptitude for learning product knowledge.
- Familiarity with consumer behavior principles.
- Effective problem-solving, planning, and organizing skills.
- You like being active throughout your day and have no problem lifting 30-50 lb tires around as needed.
- You are always safety conscious, wear your required PPE and follow safe work protocols as instructed.
Why Kal Tire?
- We offer a structured work schedule and pride ourselves on our supportive and safe work environment.
- Potential opportunities for career advancement with wage increases along the way.
