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Program Manager

2 months ago


Burnaby, British Columbia, Canada CB Canada Full time
Program Manager Job Description

CB Canada is seeking a highly skilled Program Manager to lead our team in delivering exceptional results. As a Program Manager, you will be responsible for managing multiple, concurrent deliverables within tight timelines, exercising professional judgment, and leading, negotiating, consulting, and collaborating with various stakeholders.

Key Responsibilities:

  • Provide senior leadership to core program management work streams, including strategic planning, project management, and resource allocation.
  • Manage and report on integrated project dependencies, prepare required outputs, and escalate as necessary.
  • Oversee and lead project recruitment, resource management, and facilities management activities.
  • Supervise key project resources, including project managers, business analysts, and project coordinators, to ensure core program artifacts and deliverables are produced and maintained.
  • Develop and manage various project plans, including key deliverables, milestones, critical path tasks, and project dependencies.
  • Apply best practice program and project management methodologies.
  • Ensure the execution of project plans according to established methodologies, ensuring successful and coordinated completion of all project components.
  • Facilitate consensus with stakeholders, ensure project activities are completed according to agreed timelines, and develop mitigations and contingency plans as needed.
  • Coordinate and prepare agendas and meeting materials, ensure program risks, issues, and actions are assessed and monitored, and implement effective processes to assess risks and identify mitigation strategies.
  • Maintain associated documentation, including program plans, charters, contracts, RAID logs, and project change requests.
  • Lead meetings, facilitate discussions, and ensure meeting outputs are clearly documented.

Other Responsibilities:

  • Provide support to the leadership team, including coordinating cross-governance agenda planning, preparing project change requests and decision documents, and preparing presentation materials for governance committees and stakeholder groups.
  • Review, finalize, and submit monthly reporting materials, translate reports into a monthly project dashboard for executive and governance audiences, and provide regular status reports.
  • Delegate tasks and responsibilities to WEST-PMO team resources, draft reports, briefing notes, and other supportive documentation for higher-level management and governance working groups, and ensure program materials are uploaded to the SharePoint site and available to WEST-AO staff.

Core Deliverables:

  • Program artifacts, including charters, plans, RAID logs, change and decision logs, lessons learned, program close-out reports, weekly and bi-weekly status reports, program and executive-level dashboards, meeting minutes, and an auditable program record.
  • Presentation, briefing notes, agendas, action logs, and other deliverables as required or assigned.

Program Manager Mandatory Skills:

  • Proven experience providing senior leadership and working in a complex, out-sourced, shared services, or matrixed organization, specifically related to program management and governance.
  • Experience providing leadership and support to senior, multi-level governance structures, enabling effective information sharing and decision-making.
  • Strategic awareness, thinking, and strong detail orientation, with the ability to smoothly transition between states as required.
  • Exceptional tactical and critical strategic thinking, ability to think through details and tactics without losing sight of overall strategic goals, and superior analytical skills.
  • Highly developed business writing and verbal communication skills, with the ability to document and synthesize work appropriately, including executive briefing notes and stakeholder-specific status reporting.
  • Senior-level ability to translate and express clinical, process, and technical problems using business terms, ability to extract information and knowledge from complex sources, and understanding of how to interpret customer business and clinical needs.
  • Senior-level documentation and presentation skills, strong business acumen, transformational awareness and expertise, relationship building at all levels, ability to collaborate with multiple clinical and business stakeholders, and strong interpersonal skills.
  • Ability to work independently and within a team, while influencing and supporting, demonstrated ability to exercise tact, good judgment, and initiative, and ability to meet deadlines in a fast-paced work environment.
  • Process-oriented, strong business analysis skills, and experience in business/clinical processes development, excellent proficiency with MS Office toolsets, and organizational and time management skills.

Desired Skillset:

  • A level of education, training, and experience equivalent to a degree in Project Management, Computer Information Systems, Information Technology, Business, or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
  • Project Management Professional (PMP) designation considered an asset, experience working within PHSA and with BC Health Authorities, and references (supervisor level) will be requested.