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Customer Service Supervisor

2 months ago

Calgary, Alberta, Canada Triple Three Trading Ltd. Full time

Job Title: Customer Service Supervisor

About This Role:

We are seeking a Customer Service Supervisor to join our team at Triple Three Trading Ltd. The successful candidate will be responsible for supervising a team of customer service representatives, ensuring excellent customer service and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Supervision: Supervise a team of customer service representatives to ensure excellent customer service and resolve customer complaints
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of customer service representatives
  • Performance Management: Conduct regular performance reviews and provide feedback to customer service representatives to ensure they meet performance expectations
  • Customer Service: Provide excellent customer service and resolve customer complaints in a timely and professional manner

Requirements:

  • Education: College/CEGEP diploma
  • Experience: 1 year to less than 2 years of experience in a customer service role
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail

Work Conditions:

This is a permanent full-time position with a 30-hour workweek. The successful candidate must be able to work in a fast-paced environment and be available to work overtime as needed.