Customer Success Team Leader

2 weeks ago

Vancouver, Canada Vivreau Full time

Role Overview:

The Customer Success Team Leader plays a pivotal role in overseeing the team responsible for ensuring seamless customer onboarding, timely equipment delivery, and successful installation of Vivreau dispenser systems.

Main Responsibilities:

  • Goal Setting and Expectations: Define clear goals and expectations for team members in collaboration with the Customer Success Manager, ensuring team members understand their roles and responsibilities.
  • Workload Planning and Strategy: Utilize workload planning tools to support the team in ensuring all scheduled workloads are met, identifying gaps in reports, and devising strategies to address them.
  • Efficient Operations and Accuracy: Align operations, processes, accuracy, and efficiency, reviewing and updating standard operating procedures, and emphasizing accuracy and efficiency in customer onboarding and installation procedures.
  • Team Development and Onboarding: Evaluate and recommend applicants for available roles, onboard new team members, provide training, and address skill gaps through ongoing training and experience.
  • Flexible Scheduling: Create a schedule that supports customer requirements and company needs.

Essential Skills:

  • Leadership: Inspire and motivate the team to achieve goals and maintain high performance.
  • Effective Communication: Clear and concise communication to ensure team members understand their tasks and responsibilities.
  • Decision-Making: Strong decision-making skills to handle complex situations and make timely, effective choices.
  • Emotional Intelligence: High level of emotional intelligence to manage team dynamics, resolve conflicts, and support team members.
  • Delegation: Skill in delegating tasks appropriately to leverage team strengths and ensure efficient workflow.
  • Problem-Solving: Advanced problem-solving abilities to address challenges and find effective solutions.
  • Time Management: Excellent organizational skills to manage multiple projects and deadlines.
  • Adaptability: Flexibility to adapt to changing circumstances and guide the team through transitions.
  • Technical Knowledge: In-depth understanding of the technical aspects of water dispenser systems and installations.
  • Team Building: Ability to foster a collaborative and supportive team environment.
  • Performance Management: Skills in setting performance standards, providing feedback, and conducting evaluations.

We Offer:

  • A progressive, fun company that ensures a safe and productive environment.
  • Competitive Health Benefits package and paid sick time and vacation time.
  • Company matching retirement saving plan.
  • Growth culture with many opportunities to develop both personally and professionally.

Vivreau is a company that values service excellence with integrity, from a team-driven and dynamic mindset. If you have a clear drive for delivering service excellence, we invite qualified applicants to submit their cover letter and resume.

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