Strategic Customer Success Team Leader

6 days ago


Vancouver, British Columbia, Canada Vivreau Full time

At Vivreau North America, and our sister company Mavea, we have a clear vision and mission to deliver high-quality water in a sustainable, environmentally responsible, and health-promoting way. Local water can be transformed to be even better than the heavily marketed bottled stuff, and at a tiny fraction of the footprint. Our dispensers provide delicious, micro-filtered still, sparkling, and hot water without the need for plastic bottles or cans, making us a key partner to the Fortune 500, premium hospitality providers, and healthcare.

Vivreau's Professional Filters are prevalent in coffee shops and cafes across North America, ensuring perfectly balanced ingredient water for coffee, espresso, tea, and combi-steam ovens. Together with our sister company Mavea, which is geared to the consumer market, we have kept billions of plastic bottles out of landfills.

We're currently seeking a highly skilled Customer Success Team Leader to join our sales team.

About the Role

The Customer Success Team Leader oversees a team of Customer Success Coordinators, ensuring seamless customer onboarding, timely equipment delivery, and successful installation of Vivreau dispenser systems.

This role involves defining clear goals and expectations for team members in collaboration with the Customer Success Manager. Key responsibilities include:

  • Workload planning and strategy: Utilize workload planning tools to support the team in ensuring all scheduled workloads are met, installation targets are driven, and the team's contribution to sales growth is understood.
  • Accuracy and efficiency in customer onboarding and installation procedures are emphasized.
  • Onboarding new team members and providing training, addressing skill gaps through ongoing training and experience.
Requirements

To succeed in this role, you will require:

  • Leadership: Ability to inspire and motivate the team to achieve goals and maintain high performance.
  • Emotional Intelligence: High level of emotional intelligence to manage team dynamics, resolve conflicts, and support team members.
  • Time Management: Excellent organizational skills to manage multiple projects and deadlines.
  • Technical Knowledge: In-depth understanding of the technical aspects of water dispenser systems and installations.
  • Team Building: Ability to foster a collaborative and supportive team environment.
  • Performance Management: Skills in setting performance standards, providing feedback, and conducting evaluations.

This is an exciting opportunity to join our team and contribute to our mission of delivering high-quality water in a sustainable way.

Estimated Salary: $85,000 - $110,000 per year



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