Customer Success Team Leader

2 weeks ago

Vancouver BC, Canada Vivreau Full time

Who we are:

At Vivreau North America, and our sister company Mavea, we have a clear vision and mission to deliver high quality water in a sustainable, environmentally responsible, and health-promoting way. With over 15 years in North America and backed by our parent company Brita SE in Germany, we are poised to expand on our business across the continent.

Vivreau embraces this simple idea:
local water can be transformed to be even better than the heavily marketed bottled stuff, and at a tiny fraction of the footprint. Vivreau dispensers provide delicious, micro-filtered still, sparkling, and hot water without the need for plastic bottles or cans, making us a key partner to the Fortune 500, premium hospitality providers and healthcare. Vivreau’s Professional Filters are prevalent in coffee shops and cafes North America-wide, ensuring perfectly balanced ingredient water for coffee, espresso, tea, and combi-steam ovens. Together with our sister company Mavea, which is geared to the consumer market, we have kept billions of plastic bottles out of the landfall.

We are making a difference in the world and are looking for value-focused people to join us

Currently, we’re looking for a Customer Success Team Leader to join our sales team

The Role:

The Customer Success Team Leader oversees the team of Customer Success coordinators, ensuring seamless customer onboarding timely equipment delivery, and successful installation of Vivreau dispenser systems.

Main Responsibilities:

Setting Clear Objectives and Expectations:

  • Defines clear goals and expectations for team members in collaboration with the Customer Success Manager.
  • Ensure that team members understand their roles and responsibilities.
  • Sets SMART goals & objectives

Workload Planning and Strategy:

  • Utilize workload planning tools to support the team in ensuring all scheduled workloads are met.
  • Identify gaps in reports and devise strategies to address them.
  • Installation targets are driven, and the team’s contribution to sales growth is understood.

Efficient Operations and Accuracy:

  • The team leader aligns operations, processes, accuracy, and efficiency.
  • Review and update standard operating procedures.
  • Accuracy and efficiency in customer onboarding and installation procedures are emphasized.

Team Development and Onboarding:

  • The team leader evaluates and recommends applicants for available roles.
  • They onboard new team members and provide training.
  • Skill gaps are addressed through ongoing training and experience.

Flexible Scheduling:

  • The team leader creates a schedule that supports customer requirements and company needs.

Essential Skills:

  • Leadership:
    Ability to inspire and motivate the team to achieve goals and maintain high performance.
  • Effective Communication:
    Clear and concise communication to ensure team members understand their tasks and responsibilities.
  • Decision-Making:
    Strong decision-making skills to handle complex situations and make timely, effective choices.
  • Emotional Intelligence:
    High level of emotional intelligence to manage team dynamics, resolve conflicts, and support team members.
  • Delegation:
    Skill in delegating tasks appropriately to leverage team strengths and ensure efficient workflow.
  • Problem-Solving:
    Advanced problem-solving abilities to address challenges and find effective solutions.
  • Time Management:
    Excellent organizational skills to manage multiple projects and deadlines.
  • Adaptability:
    Flexibility to adapt to changing circumstances and guide the team through transitions.
  • Technical Knowledge:
    In-depth understanding of the technical aspects of water dispenser systems and installations.
  • Team Building:
    Ability to foster a collaborative and supportive team environment.
  • Performance Management:
    Skills in setting performance standards, providing feedback, and conducting evaluations.

What you can expect from us:

  • The opportunity to work with a progressive, fun company that ensures a safe and productive environment.
  • Competitive Health Benefits package and paid sick time and vacation time
  • Company matching retirement saving plan
  • Growth culture with many opportunities to develop both personally and professionally

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit both their cover letter and resume.

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