Configuration Management Leader

3 weeks ago


Nunavut, Canada Kotak Mahindra Full time
Job Title: Configuration Management Leader

Job Summary:

We are seeking a highly skilled Configuration Management Leader to join our team at Kotak Mahindra. As a key member of our Jio Home Delivery Operations team, you will be responsible for managing and supervising various outbound channels to ensure high service levels for JHD customers.

Key Responsibilities:

* Manage and supervise direct sales teams of at least 8-10 people
* Recruit, train, and deploy outbound direct sales agents in JC area as per given targets
* Monitor refresher training on JHD process and product knowledge to agents
* Drive Lead Acceptance & Lead Delivery on a day-to-day basis
* Ensure JC Level Master Configurations on JHD platform – Agents, Stores, PIN Codes, Products
* JC territory planning to ensure 100% manning coverage
* Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery
* Propose improvements to ensure augmented customer experience

Requirements:

* Knowledge of managing, supervising direct sales teams
* Knowledge of product and market
* Knowledge of Direct Sales Practices
* Team Recruitment Skills
* Target orientation
* Customer focus

About Us:

Kotak Mahindra is a leading financial services company that values innovation and customer satisfaction. We are committed to providing our customers with the best possible experience.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application with your resume and a cover letter explaining why you are the ideal candidate for this role.
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