Senior Manager

4 weeks ago

Nunavut, Canada Kotak Mahindra Full time
Job Description

Kotak Mahindra is seeking a highly skilled and experienced professional to fill the role of Leader Gestion de configuration. This position is responsible for managing and supervising various outbound channels to ensure high service levels for JHD customers.

Key Responsibilities:
  • Recruit, train, and deploy outbound direct sales agents in JC area as per the given target.
  • Monitor refresher training on JHD process and product knowledge to agents.
  • Drive Lead Acceptance & Lead Delivery on a day-to-day basis.
  • Ensure JC Level Master Configurations on JHD platform – Agents, Stores, PIN Codes, Products.
  • JC territory planning to ensure 100% manning coverage.
  • Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery.
  • Propose improvements to ensure augmented customer experience.
  • Monitor and gather competition/industry plan, initiatives, policies, and best practices.
Requirements:
  • Knowledge of managing, supervising direct sales teams of min 8-10 people.
  • Knowledge of product and market.
  • Knowledge of Direct Sales Practices.
  • Team Recruitment Skills.
  • Target orientation.
  • Customer focus.

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