Technical Project Coordinator
6 days ago
ClubRunner is a renowned provider of cutting-edge membership software solutions for non-profit service clubs and associations. Our comprehensive product offerings include membership management, content management, event registration, email campaigns, and more.
We are driven by a mission to empower membership organizations with purpose-built software, seeking talented individuals with diverse skills to join our team. The company's growth presents long-term career and personal development opportunities for motivated and driven professionals.
Job Summary
We are seeking a skilled Implementation Specialist to work as part of our implementation team, configuring and deploying CRM-based SaaS projects for clients. As an Implementation Specialist, you will collaborate closely with cross-functional teams to ensure successful project delivery and meet client requirements.
Key Responsibilities
- Collaborate with the team to analyze client requirements and translate them into technical configurations
- Implement system configuration using database entities, fields, views, listings, dashboards, and more
- Maintain organized project documentation in Confluence to track progress and ensure relevant information is up-to-date
- Utilize project management tools like Jira to monitor progress on assigned tasks
- Develop a deep understanding of product features and capabilities
- Identify gaps and clarifications needed, communicating closely with clients for answers
- Prepare data imports and migration plans
- Participate in client meetings as required, providing updates and assisting with technical support during the implementation process
- Ensure a smooth transition of the solution to the client, including training, to support a positive onboarding experience
- Contribute to product lifecycle by providing feedback on feature improvements
- Maintain and retain product and services knowledge at all times
Requirements and Qualifications
- 2-3+ years of experience supporting SaaS implementation projects in a B2B environment
- Proven ability to gather and understand client requirements and assist in configuring solutions to meet those needs
- Solid technical and analytical background
- Strong communication and organizational skills, with the ability to manage multiple tasks effectively
- Experience collaborating with cross-functional teams such as product, engineering, and customer success
- Familiarity with project management tools like Jira and Confluence
- Ability to thrive in a dynamic, fast-paced environment and adapt to evolving client needs
- A problem-solving mindset, able to troubleshoot and resolve client issues during implementation
Benefits
- $65,000 - $85,000 per year salary range
- Competitive benefits package, including medical, dental, and vision coverage
- Opportunity to work in a progressive technology company with a strong focus on innovation
- Fully remote work options and flexible hours
- Professional development and career growth opportunities
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