Technical Project Coordinator

6 days ago


Oakville, Ontario, Canada ClubRunner Full time
About ClubRunner

ClubRunner is a renowned provider of cutting-edge membership software solutions for non-profit service clubs and associations. Our comprehensive product offerings include membership management, content management, event registration, email campaigns, and more.

We are driven by a mission to empower membership organizations with purpose-built software, seeking talented individuals with diverse skills to join our team. The company's growth presents long-term career and personal development opportunities for motivated and driven professionals.

Job Summary

We are seeking a skilled Implementation Specialist to work as part of our implementation team, configuring and deploying CRM-based SaaS projects for clients. As an Implementation Specialist, you will collaborate closely with cross-functional teams to ensure successful project delivery and meet client requirements.

Key Responsibilities

  • Collaborate with the team to analyze client requirements and translate them into technical configurations
  • Implement system configuration using database entities, fields, views, listings, dashboards, and more
  • Maintain organized project documentation in Confluence to track progress and ensure relevant information is up-to-date
  • Utilize project management tools like Jira to monitor progress on assigned tasks
  • Develop a deep understanding of product features and capabilities
  • Identify gaps and clarifications needed, communicating closely with clients for answers
  • Prepare data imports and migration plans
  • Participate in client meetings as required, providing updates and assisting with technical support during the implementation process
  • Ensure a smooth transition of the solution to the client, including training, to support a positive onboarding experience
  • Contribute to product lifecycle by providing feedback on feature improvements
  • Maintain and retain product and services knowledge at all times

Requirements and Qualifications

  • 2-3+ years of experience supporting SaaS implementation projects in a B2B environment
  • Proven ability to gather and understand client requirements and assist in configuring solutions to meet those needs
  • Solid technical and analytical background
  • Strong communication and organizational skills, with the ability to manage multiple tasks effectively
  • Experience collaborating with cross-functional teams such as product, engineering, and customer success
  • Familiarity with project management tools like Jira and Confluence
  • Ability to thrive in a dynamic, fast-paced environment and adapt to evolving client needs
  • A problem-solving mindset, able to troubleshoot and resolve client issues during implementation

Benefits

  • $65,000 - $85,000 per year salary range
  • Competitive benefits package, including medical, dental, and vision coverage
  • Opportunity to work in a progressive technology company with a strong focus on innovation
  • Fully remote work options and flexible hours
  • Professional development and career growth opportunities


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