Retail Team Lead
4 weeks ago
At Roots, we're not just a brand - we're a culture and lifestyle. We're seeking dynamic individuals who share our passion for retail, fashion, and making a positive impact on the world.
Role OverviewThe Team Lead plays a vital role in linking our leadership team and sales associates, ensuring seamless operational functions and motivating the team to exceed goals. Reporting directly to the Store Manager, this role provides support and coverage in their absence, modeling desired selling and customer service behaviors to promote an exceptional in-store experience.
Key Responsibilities- Lead a sales team to achieve exceptional results, fostering a culture of excellence and customer obsession.
- Partner with store management to execute action plans, optimize results, and ensure effective execution of all store operational activities.
- Contribute innovative ideas and solutions to the leadership team, driving increased productivity and improved operations.
- Assist in new associate onboarding, training, and coaching, ensuring a seamless transition into the team.
- Resolve customer service matters, providing positive feedback and coaching associates on customer service fundamentals.
- Oversee and delegate tasks to the team, maximizing efficiency and ensuring a positive work environment.
- Communicate individual and team performance feedback to store management, ensuring a culture of transparency and growth.
- 1+ years of related experience in a retail apparel environment, with luxury retail experience a plus.
- Proven ability to lead a sales team, viewed as a leader among peers.
- Experience with POS management, daily banking procedures, and submitting timely reports.
- Strong organization, problem-solving, and communication skills.
- Passion for delivering exceptional customer experiences.
- Ability to collaborate with others and work independently.
At Roots, we're committed to creating a positive and inclusive work environment. We offer competitive compensation, opportunities for growth and development, and a chance to be part of a dynamic and innovative team.
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