Heavy Duty Equipment Service Director

2 weeks ago


Vulcan, Canada Brandt Full time

Company Overview:

Brandt is a leading manufacturer and distributor of agricultural equipment. The company is seeking a Heavy Duty Equipment Service Director to oversee the service department at its Vulcan Agriculture (John Deere) location.

About the Role:

The Heavy Duty Equipment Service Director will be responsible for managing the sales and delivery of after-market support services, including component diagnostics, repair, and replacement. This role involves overseeing all aspects of the service department and day-to-day activities of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.

Duties and Responsibilities:

  • Service Workflow Management: Develop and implement effective workflows to ensure efficient service delivery.
  • Standards Enforcement: Ensure that standards, policies, and reporting practices are followed to established standards.
  • Budget Development and Management: Manage the Service Department budget to meet financial and operational goals.
  • Quote Preparation and Work Order Management: Prepare quotes for customer work orders and manage the opening and closing of work orders.
  • Customer Equipment Inspection and Operation: Inspect and operate customer equipment as part of resolving concerns and diagnostics.
  • Monthly Revenue and Expense Monitoring: Monitor service revenue and expenses on a monthly basis.
  • Safety and Industry Standards: Ensure that work is performed according to established safety and industry standards.
  • Employee Performance Review: Review employee performance against goals on an ongoing basis.
  • Team Development: Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment.

Required Skills and Qualifications:

  • Effective Communication: Ability to communicate effectively and professionally with customers, employees, and branch personnel at all levels.
  • Self-Motivation: Self-motivated in learning and applying new knowledge and skills and willing to share knowledge with others.
  • Travel Requirements: Ability to travel to customer worksites, and as required, operate and work on or around heavy equipment.
  • Technical Proficiency: Proficient in using work-related desktop applications and web-based productivity applications.
  • Critical Thinking and Problem-Solving: Confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently.
  • Driver's Abstract: A recent driver's abstract will be required.

Estimated Salary: $80,000 - $110,000 per year, depending on experience.

Location: Vulcan Agriculture (John Deere) location.



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