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Client Service Liaison
2 months ago
About the Role
We are seeking a highly skilled Client Service Partner to join our team at Corporation Service Company. As a Client Service Partner, you will be responsible for working with our clients to take and fulfill orders, as well as managing a portfolio of domain names.
Key Responsibilities
- Building and maintaining strong relationships with clients by providing exceptional customer service and support.
- Providing service support for accounts, including handling service issues, invoicing questions, and research for individual client requests.
- Managing a portfolio of domain names, trademarks, and brand protection business to help protect and secure our clients' global internet brands.
- Working with vendors to resolve technical issues and identifying new revenue opportunities and enhancements to our product offerings.
- Cooperatively working with global vendors to complete internal and external customer orders.
- Assisting our Product Manager with brand launches, problem-solving, product development, and troubleshooting.
- Understanding and communicating industry changes and new product offerings to clients.
- Researching and analyzing customer data to inform business decisions.
- Conducting online demonstrations for clients and sales staff.
Requirements
- Experience in a similar customer service-oriented role is highly desirable.
- Outstanding written and verbal communication skills.
- Strong Microsoft Office skills, including MS Excel, Word, and Outlook.
- Ability to work independently as well as on a team.
- Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment.
- Previous experience of producing quality results with a high attention to detail.
- Ability to be direct, open, and honest when dealing with customers and coworkers.
- Bilingual skills are a plus.
