Senior Retail Operations Manager

23 hours ago


United Counties of Stormont Dundas and Glengarry, Canada ESSO Full time
About the Role

We are seeking an experienced Senior Retail Operations Manager to oversee our retail store operations and lead a team of staff. This is a permanent position with a competitive salary, approximately $60,000 per year.

Key Responsibilities
  • Supervise and coordinate the activities of 5-10 employees in a fast-paced retail environment.
  • Assign sales workers to duties and manage cash handling responsibilities.
  • Hire, train, and develop staff to achieve business objectives.
  • Prepare reports on sales volumes, merchandising, and personnel matters.
  • Resolve customer complaints and supply chain issues efficiently.
  • Organize and maintain inventory levels to maximize stock turnover.
  • Manage payroll administration and oversee office staff.
  • Conduct performance reviews and provide feedback for growth and development.
Requirements
  • Secondary (high) school graduation certificate required.
  • 1-2 years of retail management experience, preferably in a supervisory role.
  • Excellent communication, leadership, and problem-solving skills.
  • Able to multitask, prioritize tasks, and work under pressure.
  • Client-focused with a strong attention to detail.
  • Flexible and reliable with a strong work ethic.
  • Judgement and decision-making skills to drive business results.
Work Environment

This is a full-time role with a standard 35-hour workweek. You will be working in a dynamic retail environment with tight deadlines and a focus on excellent customer service.



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