Customer Success Associate

5 days ago


Vaughan, Ontario, Canada AFC Full time

We are seeking a highly motivated and customer-focused Relationship Associate to join our team at Automotive Finance Corporation (AFC). As a key member of our team, you will have the opportunity to develop and maintain strong relationships with independent auto dealers, analyze data to identify growth opportunities, and provide exceptional customer experiences.

In this role, you will be responsible for managing accounts, promoting product solutions and campaigns, and collaborating with internal stakeholders to ensure seamless customer experiences. If you have a passion for delivering outstanding customer service and driving business results, we encourage you to apply.

Main Responsibilities:

  • Develop and maintain a deep understanding of customer needs, utilizing CRM tools and work queues.

  • Identify and promote product solutions and campaigns to meet branch goals and enhance dealer growth.

  • Manage existing accounts, mitigate risk, and provide exceptional customer service.

Requirements:

  • Two years of experience in customer-facing, sales, or sales support roles.

  • A valid driver's license with reliable transportation.

  • Ability to frequently travel within your market to support current and prospective customers.

  • Strong communication and interpersonal skills, with a focus on building trust and rapport with customers.

Benefits:

  • Competitive pay

  • Medical, dental, and vision benefits

  • Immediately vested RRSP with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer-paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share knowledge across a global organization



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