Customer Success Partner
6 days ago
About Us
W. W. Grainger is a leading industrial distributor serving more than 4.5 million customers worldwide.
We pride ourselves on innovative technology and deep customer relationships to keep the world working.
Our Mission
To provide value for customers, foster an engaging culture for team members, and drive strong financial results.
The Role
As a Sales Coordinator, you will support sales team members aligned with contractual customers.
Your purpose is to shift non-selling activities away from our sales partners, enabling them to reallocate their time to strategic selling activities, resulting in sales growth.
Your Responsibilities
- Support 2-5 sellers; strategic partner in managing sales.
- Provide seller support for large contract customers regarding CSP pricing, reporting, quotes, sourcing, and other complex organizational tasks to drive contract implementation and execution of contracted business.
- Practice critical thinking to actively probe to uncover unique and complex customer requirements while creating effective solutions to execute on tasks.
- Act as a liaison between cross-functional departments such as Quotes, Cross Referencing, Customer Life-Cycle Project Manager, Contract Enablement Manager, Contract Administration Coordinator, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support, and other supported departments.
- Assist in creating and maintaining monthly, contractual, customer-facing reporting.
- Create Track Code, manages proper alignment for account, sub, and track level.
What You Bring
- 1-3 years of relevant experience preferred.
- Possess the technological capabilities to efficiently navigate the Grainger systems and software packages to support customers (SAP/SOE, MS Office (Excel at an intermediate level, Access), MS Outlook, SalesForce, Keepstock Dashboard, etc.).
- Practice agility while working in a fast-paced environment and lead with a Continuous Improvement mindset regarding opportunities within processes and technologies.
- Ability to multi-task, handle multiple priorities with agility, and perform in a fast-paced, high-volume environment.
- Strong decision-making, solution-focused, and troubleshooting skills.
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