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Phlebotomist (Plasma Associate) - Laboratory and Phlebotomy Specialist

2 months ago


Thunder Bay, Ontario, Canada Canadian Blood Services Full time
About the Role

Canadian Blood Services is seeking a skilled Plasma Associate/Process Lead to join our dynamic Plasma Operations team.

The Plasma Operations team is responsible for ensuring the safe collection of plasma to produce life-saving products. As a Plasma Associate/Process Lead, you will be responsible for performing various duties associated with the plasma donation and production process, including:

  • Delivering training to meet the learning needs of colleagues and new hires
  • Maintaining training records and documentation
  • Providing guidance to staff to ensure processes are performed effectively and safely
  • Fostering a positive working environment
  • Assisting with recruitment and retention initiatives
  • Conducting confidential donor screening and obtaining donor consent
  • Performing venepuncture according to established standards

You will work closely with the Team Lead/Plasma Nurse to coordinate and deliver training programs, maintain training records, and mentor staff in best practices for safe and efficient operations.

Key Responsibilities
  • Deliver training to meet identified learning needs of colleagues and new hires
  • Maintain training records and documentation associated with training and development for each staff member
  • Provide guidance to staff to ensure that processes are performed effectively, efficiently, and safely
  • Foster and promote a positive working environment in which staff feel empowered, challenged, and engaged
  • Assist with various recruitment/retention initiatives designed to further grow or engage the donor base
  • Conduct confidential donor screening and obtain donor consent
  • Perform venepuncture according to established standards
Requirements
  • Post-secondary level education in a relevant discipline from a recognized institution, preferably in science/health-related field of study
  • A minimum of three years of progressive experience working with the public, particularly in a high customer-focused environment
  • Completion of a formal training program in phlebotomy
  • A deep understanding of plasma operations processes, policies, procedural requirements, and equipment
  • Experience with current Good Manufacturing and Good Documentation Practices
  • Knowledge of continuous improvement processes and practices
  • Excellent communication skills in English
  • Bilingualism is an asset
  • Adaptable, flexible, and comfortable with frequent changes
  • Ability to work under pressure to meet demands of the job
  • Ability to manage multiple priorities and multitask
  • The ability to exercise judgment, tact, diplomacy, and strict confidentiality are mandatory
What We Offer
  • 3 weeks' paid vacation
  • Comprehensive group health, dental, and vision benefits for you and your family
  • Premiums paid according to the collective agreement
  • Defined benefit pension plan
  • Employee discounts, wellness program, professional resources