IT Operations Manager and ITSM Transformation Lead

1 week ago


Montreal, Quebec, Canada BRP Full time

We are seeking a skilled IT operations manager and ITSM transformation lead to join our team in Valcourt, Quebec. This role will involve leading and evolving our service offering as the centerpiece of our IT Service Management portfolio.

About the Role

As an IT operations manager and ITSM transformation lead, you will be responsible for leading a team managing critical IT processes, including change, problem, and major incident management. You will also be tasked with managing third-party vendors providing various IT support services.

You Will Have the Opportunity To:

  • Own and continuously evolve the change management process.
  • Lead the major incident process and team.
  • Transform our problem management process.
  • Manage third-party vendors providing various IT support services.
  • Evolve our Transfer to Operations framework.
  • Contribute to the delivery of strategic technology and user-facing projects.
  • Lead and champion the transformation of our monitoring and alerting processes.
  • Collaborate with leaders of various I&T teams in achieving key performance metrics.
  • Identify opportunities for continuous improvements in incident and service request management.
What We're Looking For

We're looking for a candidate with hands-on technical experience and exposure to end-user and manufacturing computer environments. Experience in operating in a direct and matrix people management organization is essential. You should also be proficient in delivering excellent customer service and have the desire to build relationships with business partners.

You Should Have:

  • A strong track record of leading diverse teams in delivering high-quality I&T services.
  • Hands-on technical experience and exposure to end-user and manufacturing computer environments.
  • Experience in operating in a direct and matrix people management organization.
  • Excellent interpersonal skills and experience in dealing with all levels of employees.
  • Bilingualism (English and French) is required due to our globally located workforce and daily interactions with leaders in countries where BRP operates.
Why Choose BRP?

At BRP, we value diversity and strive to create an inclusive workplace where every employee feels like they belong. Our company culture invites, connects, and propels the ambitions of people from all backgrounds. We offer competitive benefits, including an annual bonus based on company financial results, generous paid time away, and industry-leading healthcare fully paid by BRP.

We Offer:

  • An estimated salary of $120,000 - $180,000 per year, based on location and experience.
  • An annual bonus based on company financial results.
  • Generous paid time away.
  • Pension plan.
  • Collective saving opportunities.
  • Industry-leading healthcare fully paid by BRP.
  • Flexible work schedule.
  • Educational resources.
  • Discount on BRP products.


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