Hydro Utility Billing Specialist
1 week ago
Company Overview:
Halton Hills Hydro Inc. is a community-focused electric distribution utility that serves approximately 23,000 homes and businesses across a 281 sq. km service territory within the Town of Halton Hills.
We are committed to delivering quality service and prioritize safety for our employees and the community. We offer a collaborative work environment where each member of our team has a responsibility to help one another achieve success and satisfaction on the job.
About the Role:
We are seeking a dynamic, highly motivated individual to fill the position of Billing Representative (now known as Hydro Utility Billing Specialist). This role reports directly to the Customer Care Manager and is responsible for all billing processes, including final billing, and other miscellaneous duties.
Key Responsibilities:
- Review all exceptions from CIS system and invoice all services, which include hydro, water, sentinels, and other services as assigned; this includes Generation, Retailers, RPP customers, Intervals, Street Lights, and Unmetered Scattered Load
- Login and monitor electronic communication from/to Halton Region and update meter inventory for billing purposes; detailed understanding of water billing and block structure in place
- Processing the download and uploads from MVRS as per billing schedule;
- Setup and/or assist with billing schedule and planning for future billing;
- Other duties as assigned.
Requirements:
To be successful in this role, you must possess a minimum Grade 12 education and excellent verbal and written communication skills. You should also have attention to detail with a high level of accuracy and previous experience working in a Customer Service/Customer Care environment.
Benefits:
- A competitive compensation package, comprehensive health and dental benefits plan, OMERS pension plan, and vacation entitlements;
- The opportunity to work with an experienced utility team and gain direct experience within a highly regulated industry;
- A commitment to training and development support and opportunities;
- A safe and supportive work environment with a strong focus on teamwork and collaboration;
Location:
This role is located in Halton Hills, Ontario, with access to major urban centres such as Guelph, Milton, Brampton, Mississauga, Cambridge, and Orangeville.
Salary:
We offer a salary range of $60,000 - $80,000 per annum, commensurate with experience.
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