Customer Service Representative

4 weeks ago


Maple Ridge, British Columbia, Canada BMO Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.

Key Responsibilities
  • Provide personalized service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Identify customer needs and initiate referrals to BMO colleagues to ensure seamless service delivery.
  • Support customers with banking services, including handling transactions and providing guidance on digital and self-serve options.
  • Conduct needs-based conversations with customers to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contribute to meeting branch business results and the customer experience by working collaboratively with the team.
  • Perform routine tasks, such as service requests, transactions, and queries, within relevant service level agreements.
  • Act as a key member of a collaborative and versatile branch and market team, working together to achieve business objectives.
  • Proactively identify and report suspicious patterns of activity that may be related to money laundering.
  • Comply with legal and regulatory requirements for the jurisdiction, protecting the Bank's assets and maintaining the highest ethical standards.
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field of study is desirable.
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal and written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration and team skills - Basic (in business environment).
What We Offer

BMO Financial Group offers a competitive salary range of $33,850.00 - $44,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

At BMO, we are committed to creating a workplace that is inclusive, equitable, and accessible. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, respected, and heard.



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