Customer Service Specialist

1 week ago

Maple Ridge, British Columbia, Canada Mircom Group Of Companies Full time

Job Summary:

Mircom Group of Companies is seeking a highly skilled Inside Sales Support Representative to join our team in Maple Ridge, BC. As a key member of our Service department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.
  • Create sales orders and ensure all orders are entered efficiently and on a timely basis.
  • Manage and develop new and existing customer relationships.
  • Review customer status and credit limits.
  • Ensure customer information matches POs and quotes provided.
  • Enter orders accurately and on a timely basis.
  • Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up.
  • Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations.
  • Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.
  • Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.
  • Assist Sales Representative with expediting sales orders, projects, and requests.
  • General office administration duties.
  • Schedule onsite meetings for Sales Representative.
  • Provide product and technical information to customers.

Requirements and Skills:

  • 1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset.
  • Post-secondary education.
  • Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
  • Excellent organizational skills.
  • Ability to work well under pressure and meet tight deadlines.
  • Strong customer service skills.
  • Strong communication and interpersonal skills.
  • Strong organizational skills.
  • Ability to deal with confidential information with a high degree of professionalism.

What Mircom Offers:

  • A great working environment with opportunities for career advancement.
  • Competitive salary.
  • Group Insurance benefits.
  • Company RRSP program.

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