Care Coordinator Supervisor

4 weeks ago

Dartmouth, Nova Scotia, Canada The Government of Nova Scotia Full time
About Our Opportunity

We are seeking a highly skilled and experienced Care Coordinator Supervisor to join our Disability Support Program team. As a key member of our team, you will play a vital role in leading and empowering a team of Care Coordinators to provide high-quality care and support to individuals with disabilities.

Your primary responsibilities will include providing clinical and administrative oversight, guiding and supporting Care Coordinators and clerical staff, acting as the primary contact for complex cases, and engaging with clients to resolve concerns and clarify care plans.

You will also be responsible for leading staff development through coaching, evaluations, and creating action plans for ongoing improvement, managing day-to-day office operations, and facilitating team meetings to coordinate services and communicate updates.

We are looking for a proven leader with strong supervisory skills, capable of mentoring and guiding a team while making informed decisions in high-pressure situations. You will have extensive experience in conducting assessments, interviews, and negotiations, particularly in complex client situations.

You will be a licensed professional in Nursing (RN or LPN), Social Work, Occupational Therapy, Physiotherapy, or Nutritional Studies, with at least six (6) years of related experience. You must be currently registered, or eligible for registration, with your professional association.

Primary Accountabilities
  • Provide clinical and administrative oversight, assigning caseloads, conducting case reviews, and ensuring adherence to policies.
  • Guide and support Care Coordinators and clerical staff, offering direction, advice, and interpretation of policies to help them manage cases effectively.
  • Act as the primary contact for complex cases, coordinating with other departments and agencies to ensure clients receive appropriate services.
  • Engage with clients to resolve concerns and clarify care plans.
  • Lead staff development through coaching, evaluations, and creating action plans for ongoing improvement.
  • Manage day-to-day office operations, addressing issues, and ensuring a safe, productive environment.
  • Facilitate team meetings to coordinate services and communicate updates.
  • Collaborate with elected officials, advocacy groups, and community partners to respond to client needs and enhance services.
Qualifications and Experience

You are a licensed professional in Nursing (RN or LPN), Social Work, Occupational Therapy, Physiotherapy, or Nutritional Studies, with at least six (6) years of related experience. You must be currently registered, or eligible for registration, with your professional association.

You are a proven leader with strong supervisory skills, capable of mentoring and guiding a team while making informed decisions in high-pressure situations. Your ability to manage complex cases, provide direction, and foster a collaborative, solution-oriented work environment sets you apart.

You have extensive experience in conducting assessments, interviews, and negotiations, particularly in complex client situations. Your sound judgment, paired with strong communication and interpersonal skills, enables you to navigate challenging circumstances effectively.

Benefits

The Government of Nova Scotia offers its employees a wide range of benefits, including a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.

Working Conditions

Most of your work will be in a central office environment with frequent travel to various locations across the province, including government offices, DSP program sites, and healthcare facilities. This role places considerable mental pressure on the individual, requiring high personal resiliency to meet emotional demands.

Additional Information

This is a TERM employment opportunity with an anticipated end date of October 30, 2026. The appointment status ('term', 'temporary' or 'casual') is dependent on the start date of the successful candidate.

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