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Product Advisor EV Specialist
4 weeks ago
Unlock Your Potential with OpenRoad Auto Group
As a Product Advisor EV Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Our dealership, OpenRoad Volkswagen Burnaby, is committed to providing a forward-thinking culture that encourages growth and development.
We are seeking a highly motivated and results-driven individual to join our sales team. As a Product Advisor EV Specialist, you will be responsible for providing exceptional customer service, promoting new business, and contributing to the company's customer base.
Key Responsibilities:
- Provide exceptional customer service by determining each prospective client's vehicle needs.
- Promote new business and contribute to the company's customer base.
- Sell new and pre-owned vehicles, and demonstrate vehicles (including test drives).
- Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
- Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
- Use closing techniques effectively and ask for help from management when necessary.
- Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
- Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
- Set goals for each month's productivity and plan and organize how to reach those objectives.
- Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating.
Requirements:
- Good interpersonal skills and ability to communicate with others.
- Ability to work effectively with all levels of the organization.
- Strong computer skills (internet & MS Office) and ability to maintain records using a computerized system.
- Effective negotiation skills and ability to make sound decisions.
- A Current VSA MDC License and a valid British Columbia Driver's License with a good driving record.
We offer a comprehensive extended health and dental plan, recognition and engagement events, and opportunities for training and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
