Food and Beverage Server
2 weeks ago
About the Opportunity:
The Food and Beverage Server is responsible for providing exceptional customer service to guests while ensuring a seamless dining experience. This role involves taking orders, serving food and beverages, and maintaining a clean and welcoming environment.
Key Responsibilities:
- Greets guests in a friendly and courteous manner
- Takes and serves food and beverage orders in a timely and efficient manner
- Responsible for all sales transactions, including cash handling and reconciliation
- Upsells items to guests to enhance their dining experience
- Executes opening and closing activities, including stocking and replenishing supplies
- Counts and reconciles cash at the beginning of each shift
- Rotates food and beverage products to ensure freshness and quality
- Advises management when stock is low or needs replenishing
- Checks on guests ordering alcohol to ensure compliance with regulations
- Works effectively in a team environment to provide exceptional customer service
- Complies with health and safety regulations and company policies
- Attends training and meetings as scheduled by management
Requirements and Qualifications:
- High school diploma or equivalent
- 1-2 years of serving experience in a food and beverage environment
- Smart Serve certification
- Proficiency in POS cash register and cash handling
- Excellent communication and interpersonal skills
- Strong organizational and multitasking skills
- Familiarity with food and beverage regulations and laws
- Knowledge of another language is an asset
- A positive attitude and good work ethic
About Us:
Hornblower Cruises and Events is a leading provider of exceptional experiences on land and water. Our team is dedicated to delivering unforgettable moments for our guests, and we're looking for talented individuals to join our crew.
The RESPECT Service System:
We're committed to creating a company culture that puts RESPECT at its core. Our mission is to provide amazing experiences that exceed our guests' expectations, and we believe that our team members are the key to achieving this goal.
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