Cloud Operations Manager

1 week ago

Mississauga, Ontario, Canada goeasy Full time
About the Role

We are seeking a highly skilled Cloud Operations Manager to join our team at goeasy. As a key member of our IT department, you will be responsible for overseeing the operational aspects of our cloud environment, ensuring its reliability, performance, and security.

Key Responsibilities
  • Cloud Infrastructure Management: Manage and maintain cloud infrastructure to ensure high availability, performance, and scalability.
  • Vulnerability Management: Oversee infrastructure vulnerability management requirements by partnering with IT Security to identify and mitigate risks to maintain security posture.
  • Cloud Security: Partner with security teams to enforce cloud security policies and ensure compliance with regulatory requirements.
  • Service Request Management: Lead day-to-day service requests and changes, minimizing downtime and impact on business operations while meeting defined SLAs.
  • Observability: Implement and oversee observability practices to ensure comprehensive monitoring and analysis of cloud operations.
  • Collaboration: Collaborate with IT teams to support cloud-based applications and workloads.
  • Cost Management: Monitor cloud costs and resource utilization, implementing strategies to control expenses.
  • Technical Leadership: Act as the most senior point of contact to facilitate technical work such as implementations and troubleshooting.
  • Professional Development: Stay informed on the latest cloud technologies and security trends to enhance operational procedures.
  • Disaster Recovery: Develop and implement disaster recovery plans to ensure business continuity in the event of service disruption.
Requirements
  • Cloud and Security Certifications: Cloud and Security Certifications are desired (e.g., AZ-305, AZ-500, CEH, CompTIA Security+).
  • IT Service Management: Familiarity with IT Service Management (ITSM) processes.
  • Disaster Recovery: Experience in disaster recovery and business continuity planning.
  • Network Knowledge: Working knowledge of Network (LAN/WAN/VPN) topologies, protocols, and enterprise network equipment.
  • IT Service Management: Strong knowledge of IT Service Management processes, software, and hardware.
  • Collaboration: Ability to work in a collaborative team environment.
  • Microsoft Office: High proficiency in Microsoft Office skills (e.g., Excel, PowerPoint, SharePoint, OneDrive and Outlook).
  • Leadership: Must model the Company's core values and leadership behavior.
  • Education: Bachelor's degree in Computer Science, Engineering, Business, or closely related field is preferred, but not mandatory.
  • Experience: 6+ years experience in cloud services, platforms and infrastructure.
  • Vulnerability Management: 6+ years experience with vulnerability management tools and security frameworks.
  • Leadership Experience: 3+ years experience in managing or leading technical team members.
  • Communication: Previous experience communicating cloud and infrastructure technologies to executives.
About goeasy

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, between our Mississauga and downtown Toronto office.

We are an equal opportunity employer and are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

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